Terms and Conditions

The parties to the order terms and conditions are the merchant (Havukka Hideaway Oy) and the customer.

Merchant contact information

Havukka Hideaway

3458639-6

info@havukkahideaway.fi

045 800 2889

Customer

The customer agrees to comply with these terms and conditions and Havukka Hideaway’s rules when purchasing services from Havukka Hideaway’s online service.

General Terms and Conditions for Ordering

Online store prices include VAT. We reserve all rights to change prices. Prices are dynamic and may vary depending on the season or time of day. We sell products to adults and corporate customers. The customer is responsible for providing their own information and ensuring its accuracy. The customer should always read the terms and conditions of order when making a reservation, as we reserve all rights to change the terms and conditions of order. We reserve the right to change our delivery terms.

Booking terms

It is the customer’s responsibility to familiarize themselves with Havukka Hideaway’s rules and instructions in advance and the booking terms and conditions. We reserve all rights to change the rules, instructions and booking terms. The customer’s booking is binding when the booking system has sent an order/payment confirmation to the customer’s email address. The customer also agrees to comply with the terms and conditions of the payment method that are valid for the payment method they have chosen.

The customer must contact the merchant immediately if the booking has failed so that it can be corrected. The merchant is not responsible for a failed booking. The merchant does not guarantee that the booked time will still be available at the time of rebooking in this situation. If the time in question has already been rebooked, the money will be refunded or another time will be offered if possible.

Cancellations and changes and related terms

All reservations are binding. However, a reservation can be canceled no later than 24 hours before the start of the reservation in writing to info@havukkahideaway.fi. Cancellation is considered to have occurred at the moment Havukka Hideaway is informed of the cancellation. The money will not be automatically returned to the customer’s account, it will be transferred manually within 14 days of the cancellation. Any animal that suddenly falls ill with a contagious disease may reschedule the appointment by phone or email with less than 24 hours’ notice.

In the event of force majeure, the merchant may cancel the appointment themselves. We reserve the right to change the reservation depending on weather conditions. The customer will be notified immediately of the cancellation. In this case, the customer will receive a refund (within 14 days) or the opportunity to reschedule the appointment. Any costs incurred by the customer due to a canceled appointment due to force majeure will not be reimbursed.

Gift cards, promotional prices and coupons

Serial cards are valid for half a year (6 months) and gift cards are valid for one year (12 months). All serial and gift card services must therefore be used within the validity period from the date of purchase. The card does not have a right of return or cancellation.

Reservations made with an offer or coupon and gift cards cannot be refunded under any circumstances. The coupon can be used once and cannot be combined with other coupons or offers. Promotional prices are valid for a limited time only.

Booking system and arrival

Upon successful booking, the booking system will send the customer a booking confirmation via email. Arrival instructions and key information for Havukka Hideaway Forest Farm will be sent separately by email/text message no later than one hour (1h) before the start of the booking.

If the customer loses the locks or keys on the forest farm, the merchant has the right to charge a compensation fee of at least 100 euros for changing and serializing the locks and related costs.

Use of Havukka Hideaway’s forest farm

The property is defined in the property description. At the time of their reservation, the customer has access to the property and its equipment, as well as any separately specified services. The level of equipment in the area may vary depending on the time and season. If the booker notices any shortcomings or other things to note in the property, they must immediately notify the person responsible for reservation management.

The customer must clean up their own trash in the trash cans in the area. The customer must also clean up their dog’s droppings from the area.

The customer is responsible for the final cleaning of the property at the end of the reservation. If the customer has not cleaned the property, the Merchant will invoice the costs incurred for cleaning the property in full. Cleaning work 50 EUR/h.

Making a fire is only allowed in the designated campfire area. Making a fire is prohibited during a forest fire warning. The customer is responsible for ensuring that the fire does not spread. An unauthorized fire will be charged 200 EUR.

The Havukka Hideaway forest is available to the customer for the duration of the reservation. The booker is fully responsible for their own animal and themselves on the Havukka Hideaway forest and on the road leading to it.

The customer is obliged to compensate the Merchant for any damage they have caused to the property or its movables. The booker is also responsible for other people visiting the property and the animals they bring, as well as any damage they cause during the reservation. The forest may not be used by more people than agreed upon in the reservation.

In a natural forest, there is always varying terrain, elevation differences, slipperiness, rocks, holes, roots and other unevenness. The Merchant does not compensate for any inconvenience or expenses that the customer may incur due to the above or natural conditions, such as insects, animals, storms or unexpected weather changes.

The customer is responsible for ensuring that he and the people and animals he brings with him leave the Havukka Hideaway forest before or on time at the end of the reservation. If the customer does not leave the forest by the end of his reservation, the merchant has the right to send him an invoice for 200 euros.

Complaints

Any complaints must always be made as soon as possible after the issue arises. If the matter cannot be resolved satisfactorily or if it involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the reservation. The merchant will try to process the complaint as quickly as possible, but no later than one month. If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Terms of delivery

Formation of the contract and related terms

A binding contract for the transaction comes into force when the order has been confirmed (order confirmation/payment confirmation). The order confirmation/payment confirmation will be sent to the customer by email.

Cancellation and return of the transaction

Products have a 14-day right of return in accordance with the Consumer Protection Act. The right of return does not apply to engraved or other personalized products, accommodation services, restaurant services or other leisure services agreed for a specific time.

Cancellation and return of the purchase

Payment

The payment intermediary for the online store is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the payment institution register maintained by the Financial Supervisory Authority. Payment is made via Visma Pay’s online service and Visma Pay or Visma Payments Oy appears as the recipient of the payment on the bank statement and invoice. Visma Pay forwards payments to the online merchant. Payment is secure, as all information regarding the payment transaction is transmitted using an encrypted connection so that no third party can see the payment transaction information.

The transaction is created between the online store customer and the online store. The online store is responsible for all obligations related to the transaction.

Terms and Conditions

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Terms and Conditions

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